Our Commitments

Hospitality and attention to People and Nature
 

TOWARDS THE PERSON

OUR CHOICES
For the Guests
Attention to our Guests is at the heart of our project, with the desire to do everything possible so that they can be happy with having chosen us.
Transparency right from the booking; the quality of the furnishings and the triple-insulated glazing in the rooms; the cleanliness and the quality images in the rooms and common areas. The quality and quantity of raw proposals at breakfast, with some Organic products. The availability of the Reception for every request and the possibility of booking experiences of all kinds: transfers, tastings, trekking, cycling, sailing, canoeing, rafting and more.
Last but not least, total freedom of movement throughout the estate, and attention to people with disabilities or special needs.
We are at your disposal, and will do everything possible to meet your expectations.

For the Staff
Attention to the Person begins with compliance with the National Labor Contracts for our entire Team. Bar and kitchen staff are hired with a regular contract between the 5th and 4th level. The Reception staff is hired with a regular contract between the 4th and 1st level.
The cleaning service is entrusted to a specialized external Company, with which there is continuous and precise collaboration and verification.
We host Students in work training for short periods and, during the summer season, we hire Young residents from Cavaion, to give them the opportunity to start real work experience and receive their first regular salary.

TOWARDS NATURE

OUR CHOICES
Since 2012, for our "Le Tende" winery, we have followed the Organic Method of cultivation and production of Wine and Oil, with ICEA Certification, which excludes the use of synthetic chemicals for plant protection and herbicides and glyphosate.
Since 2019, the year the Relais opened, we have chosen Energy and Environmental Sustainability. And we have equipped ourselves with a 20 Kw photovoltaic system, heat pump, LED lights and home automation in the rooms, common areas and garden.
Since 2023 we have been 100% Green Energy, thanks to an agreement with a Green supplier.
To reduce the consumption of drinking water, we have built a well for lawn and garden irrigation.
To reduce the use of plastic, glass and paper, at the pool bar we use compostable glasses, plates, cutlery and straws; in all bathrooms we use dispensers for soap and shampoo, and toilet paper from recycled paper. At breakfast buffet we have dispensers for jams, honey and more; where possible, we use drinks and beverages in returnable and reusable bottles. In the pool and outdoors, we have placed containers for recycling. 

WHAT CAN WE STILL DO TOGETHER

Together with You, in line with the indications of the Ministry of the Environment, Federalberghi and Italy Hotels, we can still do a lot to reducing the consumption of water, detergents and polluting discharges from laundry washing, and the waste of energy and food.

To reduce the use of Water and Detergents and contain polluting Waste

• In the ROOM, we propose you a free change of towels and linen every 3 days, or at each change of Guest. If you prefer more frequent changes, we ask for an extra €5.00 per change
• In the POOL, we propose you to use your own bath towel. If you don't have one, you can buy our bath towel for € 4.00, taking home a souvenir
• Turn off the taps when you don’t need running water: for example while brushing your teeth or soaping yourself in the shower
• If you notice a leak, notify the reception immediately

• In WINTER the temperature in the room is set to 21°, which you can raise by + 3° centigrade
• In SUMMER the temperature in the room is set to 26°, which you can lower by - 3° centigrade
• When you leave the room, close all windows and remove your badge from the badge holder. In this way, you cut off the lighting but the air conditioning and the minibar remain active. With open windows the conditioning stops.

• At breakfast, take the food you like, little by little. This will make you take a few more steps, but it will help us not waste food
• Don't bring plastic and food from outside; our staff is at your disposal and we are responsible for what enters and leaves the Relais

• At the Pool bar, we use compostable glasses, plates, cutlery and straws. Put it in the organic container
• In pool, on the veranda and in the car park, use the appropriate containers for any waste in paper, plastic, glass, organic ..
• Avoid noise and shouts and pay attention to your children, for their safety and to ensure peace and relaxation for everyone
• Keep pets on a leash, because children may be afraid of them, and clean up where they get dirty. Let's not take them to the pool area